Texas Roadhouse Secret Shopper Checklist
Texas Roadhouse Secret Shopper Checklist
General Items
- Take photos of the restaurant environment
- Record visit date and time
- Document names of staff members interacted with
Restaurant Ambiance
- Evaluate the exterior cleanliness
- Assess the interior cleanliness
- Check the lighting and music volume
- Observe the overall atmosphere and decor
Service Quality
- Greeted promptly upon entry
- Waitstaff introduced themselves
- Check for menu knowledge
- Assess the responsiveness of the staff
- Evaluate the friendliness and attitude of the staff
Food Quality
- Assess the presentation of food
- Check the temperature of the food
- Evaluate the taste and freshness
- Check portion sizes
- Test for accuracy of the order
Beverage Service
- Assess the drink menu variety
- Check for prompt drink service
- Evaluate the taste and presentation of beverages
Check Payment Process
- Evaluate the speed of the check processing
- Check for accuracy of the bill
- Assess the staff's handling of payment
Overall Experience
- Rate the overall dining experience
- Note any issues or areas for improvement
- Provide feedback on likelihood to return
Generated from Panda Checklist
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