ServiceNow Upgrade Checklist
ServiceNow Upgrade Checklist
General Items
- Gather Feedback from Users Post-Upgrade
Pre-Upgrade Preparation
- Review Release Notes and Upgrade Documentation
- Analyze Customizations and Compatibility
- Backup Current Instance Data and Configuration
- Notify Stakeholders about the Upgrade Schedule
- Identify and Test Integrations with Other Systems
- Plan for Downtime and User Impact
- Review Security and Compliance Requirements
Upgrade Process
- Schedule Upgrade Window
- Access the ServiceNow Upgrade Site
- Perform Upgrade in Development/Testing Environment
- Validate Upgrade in Development/Testing Environment
- Resolve Any Issues Detected During Testing
- Prepare for Production Upgrade
- Execute the Production Upgrade
Post-Upgrade Tasks
- Verify System Functionality and Performance
- Conduct User Acceptance Testing (UAT) for Key Features
- Monitor Logs for Errors and Warnings
- Review and Update Documentation Based on Changes
- Communicate Upgrade Completion to Stakeholders
- Provide Training for Users on New Features
- Plan for Ongoing Support and Maintenance
Generated from Panda Checklist
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