Mystery Shopping Checklist
Mystery Shopping Checklist
General Items
- Maintain confidentiality throughout the process
- Be objective and unbiased in your evaluations
- Keep all findings secure and confidential
Preparation
- Review the shopping guidelines
- Familiarize yourself with the brand and products
- Prepare necessary materials (notebook, pen, camera)
- Plan your visit (date, time, location)
- Create a list of specific things to observe
During the Visit
- Observe store cleanliness and organization
- Assess the friendliness and professionalism of staff
- Evaluate product availability and presentation
- Note the atmosphere and ambiance of the store
- Engage with staff and ask questions
Post-Visit Actions
- Complete the mystery shopping report promptly
- Include detailed observations and ratings
- Submit any required receipts or documentation
- Reflect on the experience for future visits
- Follow up with the mystery shopping company if needed
Generated from Panda Checklist
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